I bought this product in May of 2022 while I was still working in Guam. The intention was to use it on a relocation trip to Europe in July, as a carry on and then as backpack for outdoor hiking or weekend trips. Well that thing is a monster. It is heavy, it scratched my arms, the straps are very uncomfortable, the zipper is very hard to close, and I kept hitting people and objects while it was on my back. I have tried to contact YETI; sent them an email, started a chat online. I am still hearing crickets. Nobody has responded. I don't care if I get a full refund or product exchange; I don't want this bag crowding my house.
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