I've never paid any attention to Fjallraven, outside of loving the Arctic Fox logo. I've always been a leather person. I've been looking for a lightweight N/S tote for my Surface Pro and I found this Totepack Mini at a store in Stillwater, MN during a 'shopping' excursion; alas, they didn't have many colors in, but the tote definitely sparked a flame. I got back home to St. Paul, called the Mall of America Fjallraven store, talked with Olivia, and she put one aside in Ox Red. Long story short: I brought in my Surface Pro, it 'just' fit, the totepack mini has padding, there's space for a mouse and the cords for the computer (and more!). the shoulder straps are the perfect length, Olivia was so very helpful and thoughtful and the best customer service I've had. With the extra-added stresses and requirements of the pandemic, Olivia went above and beyond and I am now a lifetime customer. When you combine a great product with a great salesperson, you've got a win-win. Thank you, Fjallraven and Olivia!
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